Privacy Policy

Introduction

luminavexor.top Ltd ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luminavexor.top or use our education SaaS implementation services. We are the data controller for the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data We Collect

The data we collect depends on how you interact with our services. We may collect and process the following categories of personal information:

• Contact Information: Name, email address, phone number, postal address, and institution details when you contact us or request our services.
• Communication Data: Records of your communications with us, including emails, phone calls, and messages through our contact forms.
• Technical Data: IP address, browser type and version, device information, operating system, and website usage data collected through cookies and similar technologies.
• Professional Information: Job title, department, institution name, and other professional details relevant to our services.
• Service Data: Information about your use of our implementation services, project requirements, and system configurations.

How We Use Your Information

We process your personal data for the following purposes, based on the legal grounds indicated:

• Service Delivery: To provide our education SaaS implementation services, respond to your enquiries, and fulfil our contractual obligations (Legal basis: Contract performance and legitimate interests).
• Communication: To communicate with you about our services, respond to your requests, and provide customer support (Legal basis: Contract performance and legitimate interests).
• Business Operations: To manage our business operations, maintain records, and improve our services (Legal basis: Legitimate interests).
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements (Legal basis: Legal obligation and legitimate interests).
• Marketing: With your consent, to send you information about our services and industry updates (Legal basis: Consent).

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We may share your personal information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business and providing services to you, under strict confidentiality agreements.
• Legal Requirements: When required by law, legal process, or to protect the rights, property, or safety of our company, users, or others.
• Business Transfers: In connection with any merger, sale of assets, or acquisition of our business.
• Consent: With your explicit consent for any other purpose.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Generally, we retain contact and communication data for up to 7 years after our last interaction, unless a longer retention period is required by law or for legitimate business purposes.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request access to your personal data and information about how we process it.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data in certain circumstances.
• Right to Restrict Processing: Request that we limit the processing of your personal data.
• Right to Data Portability: Request transfer of your personal data to another organisation.
• Right to Object: Object to the processing of your personal data for certain purposes.
• Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or adequacy decisions.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:

Supervisory Authority

If you believe that our processing of your personal data violates data protection laws, you have the right to lodge a complaint with the relevant supervisory authority. In Ireland, this is the Data Protection Commission (DPC). You can contact them at www.dataprotection.ie.